1

Changed Your Mind. Cancel within 14 days of receiving your order by emailing us, then return the goods within a further 14 days. Items should be unused, complete and in their original packaging. You may inspect an item as you would in a shop; a deduction may apply if it has been used beyond that.

2

Faulty or Wrong Item. Email us within 30 days of delivery with your order number and a photo. We'll offer a replacement or full refund and cover return postage. Please wait for our confirmation of the return address before sending anything back.

3

Who Pays Return Postage. Changed your mind — customer. Faulty, damaged or incorrect — Mavyra. Lost in transit — no return needed, replacement or refund.

4

How Refunds Are Paid. Refunds go to the original payment method within 14 days of the goods reaching us or of proof of postage, whichever is earlier. Change-of-mind refunds cover the item plus standard delivery; premium delivery upgrades are not refunded. Allow a further 3–5 working days for your bank.

5

Exchanges. We refund rather than exchange. Return the item and place a fresh order for what you'd like instead — it reaches you faster.

6

Items We Can't Take Back. Sealed hygiene goods once opened, and products personalised to your order, are excluded from change-of-mind returns unless faulty. Your statutory rights are unaffected.

7

Contact. Email contact@mavyra.com with your order number, and keep proof of postage for any return.